Earlier this year I bought the Suzie Pro. There were some complications that I won't go into here so I ended up returning the wheel and bought Lizbeth from Shuttleworks in Alberta, Canada. When I received the wheel and put her together I was very distressed to see this. I quickly emailed Cal at Shuttleworks to find out if this was normal or not. Of course it wasn't. It was suggested I take the wheel to a furniture repair place. I wasn't really comfortable with that because I was afraid the repair would always be noticeable and since I had bought a new wheel I wanted it to look new.
After a few emails back and forth we finally decided to replace this entire part. To my surprise the part was delivered on Monday. Imagine how shocked I was when Canada Post showed up at work on a day there was no mail delivery. I was hoping Paul could swap the parts Monday night but life got in the way and it had to wait to tonight. Now all I have to do is ship the old part back to Alberta at Cal's expense. Now THAT is the kind of customer service I expect.